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BE CAREFUL, someone unauthorized ordered 2 Shutterstock subscriptions ($448.00) and charged them to my Visa. Soundtrack Naruto Episode 5,6,7,8. I have been a Shutterstock customer for at least 15 years, and when I contacted them about the unauthorized purchases I was told that they would get back to me in 24 hours. And they did,18 hours later, to tell me to change my password! Fortunately I contacted Visa after my useless conversation with Shutterstock, they immediately changed my card number and replaced my Visa card. Today, 48 hours later, I got an email notifying me that they (Shutterstock) are looking into my request to refund the $448.00. While I expect no less than a complete refund, they seem to be missing the point--Shutterstock doesn't have a secure website, the procedure to handle a mishap, or the customer service to reassure victims of fraud. If you sign up for a subscription and try to cancel your subscription because you realize they don't have enough images of what you want and need you will be CHARGED by the company.

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First of all, you CANNOT CANCEL unless you call them. It is highly inconvenient to have to sit on the phone to wait for a rep in the technology age. This practice is like from the 1990's when you have to use the phone to make a cancellation. They do this so they can get your feedback and I'm sure it is so they can change your mind. Felt like a telemarketer type of approach. Also, did you know that if you sign up for the lowest package $29 / month and you want to cancel you will be billed $20 / month x # of months you have had the subscription. Basically, with the lower end subscription, you are stuck in a contract.

You have to purchase the $49 / month to have the right to cancel without penalty. This is not good business practice.

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Also, they are not explicit about the cancellation policy. So in order to get out of my contract, I had to pay $40 = $20 x 2 months I had the subscription to get out. This is like negative billing. Absolutely appalled at this company. I will never again sign up or promote this and I'm a marketing consulting agency. This was the worst experience.

Shutterstock - you should take lessons from other image bank companies who retain their customers and have customers who keep coming back. Make it convenient for people to use your service. Don't try to tie them down through negative billing practices. Don't make us call your reps to turn off auto renew or cancel. AND BY THE WAY. THE REP I TALKED TO TOLD ME THERE ARE LOTS OF PEOPLE COMPLAINING ABOUT THIS SITUATION. Awesome Kong You Shoot.

SO DEAL WITH IT AS SOON AS YOU CAN to save your reputation. My experience with this Rep was worse than the worst imaginable experience. I downloaded 2 images paid 29.00 one would not down loadoneed didn't download the other was too low res. Ok so that 29.00 was thrown Away. I didn't know that seconds later my 'Renewal' would kick in and I was billed immediately for another 29.00 when I called her condescending reply was I am not refunding any of it you got your 2 images and you have a year to buy 2 more. I said I wasn't aware that the 29 was billed with 29 I was not aware I was set up for any automatic renewal much less the same day. She spoke to me like I was 5 let me explain how we work and why you are not getting anything refunded.

I asked for a supervisor she said I have to hang up on you now. I asked her name she finally gave it to me. Luciky when I called back I got Jessica on the phone normal professional great listener and fixed my issue. The other one needs to work at a school for the deaf. No one should have to endure her horrible rude tone Ever. I filed a complaint against her hopefully saving someone!

I purchased some photos from Shutterstock in February & paid what I thought would be a one-time fee. I did not see that they have a hidden auto-renew button on their website.

I had no intention of signing up for a monthly $29 payment, but Shutterstock has been charging me $29 every month since then. When I called Shutterstock to ask about this, they offered to cancel the account and refund $29 - one month's payment only.